Ubet Privacy Policy – User Data Protection
Learn how ubet collects, uses, and protects your personal information as a platform user in Malaysia.
Effective Date: 1 January 2026
1. Information We Collect
Ubet collects several categories of information from users to ensure the platform operates properly and delivers a safe, relevant experience. This information is collected through the registration process, platform usage, and interactions with our services.
Account Information: When you register with ubet, we collect your full name, email address, phone number, date of birth, and other identity information required for account verification. This information is used to create and manage your account.
Device & Browser Information: We collect technical data such as device type, operating system, browser type, IP address, and language settings. This data helps us ensure the platform runs smoothly across various devices, including Android and iOS smartphones.
Payment Information: To process deposits and withdrawals in Malaysian Ringgit (MYR), we retain transaction records including the payment method used, amount, and transaction date. Full card or bank account details are not stored directly by the platform — all processing is handled through approved payment providers.
Usage Data: We record in-platform activity such as pages visited, bets placed, time spent, and game category preferences. This data is used to improve user experience and platform security.
2. How We Use Your Information
Information collected by ubet is used solely for legitimate purposes directly related to delivering the platform's services. We do not sell, rent, or disclose users' personal data to third parties for marketing purposes without your consent.
Key purposes for which we use the information collected include:
- Creating, verifying, and securely managing user accounts.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Verifying user identity as part of legal compliance procedures.
- Providing effective customer support when users contact our team.
- Sending important notifications related to your account, security, or changes to our services.
- Detecting and preventing fraud, account abuse, or suspicious activity.
- Improving platform functionality based on usage patterns and user feedback.
All data use is consistent with the purposes stated in this Privacy Policy. Should ubet intend to use your data for a new purpose not previously stated, you will be notified in advance.
3. Cookies & Usage Tracking
The ubet platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device by your web browser when you access our platform.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, session security, and language preferences.
- Analytics Cookies: Used to understand how users interact with the platform, helping us identify areas for improvement.
- Preference Cookies: Saves user preferences such as favourite categories and display settings to streamline your experience on future visits.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features on the ubet platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All ubet user data is stored on secured servers protected by SSL encryption and strict technical security measures. Access to personal data is restricted to authorised personnel only, and solely when required for service purposes. We employ tiered access controls, continuous system monitoring, and regular security audits to keep your data protected at all times.
Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
Ubet does not sell or disclose users' personal data to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- With approved payment providers to securely process MYR transactions.
- With the relevant authorities when required by law or court order.
- With technical service providers who assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
All third parties involved are required to meet equivalent data protection standards and are not permitted to use the information for any other purpose.
5. User Rights & How to Contact Us
Your Rights as a ubet User
As a registered ubet platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
- Right to Deletion: Under certain circumstances, you may request that we delete your personal data, subject to any applicable legal requirements and active contractual obligations.
- Right to Object: You have the right to object to the use of your data for any specific purpose you do not consent to.
Changes to This Privacy Policy
Ubet reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. The latest version will always be available on this page along with the updated effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Support Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the ubet support team by email at [email protected]. You may also refer to FAQ page our team for answers to frequently asked questions about privacy and account security. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Your Privacy is Our Priority
Register your ubet account with confidence, knowing your data is protected. Check our FAQ for more details, or log in to manage your account's privacy settings.